Privacy Statement

This Privacy Policy describes how PrivacyShield Technologies Private Limited ("Company," "we," "us," or "our"), with its registered office at P4-502, Pentagon Towers, Magarpatta Cybercity, Hadapsar, Pune 411028, India, collects, uses, and discloses your information in connection with your use of our services (the "Services").

We are committed to protecting your privacy and handling your personal data in a transparent and lawful manner, in compliance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

1. Information We Collect

We may collect different types of information from you, which can be categorized as follows:

a. Personal Information

This is information that can be used to identify you directly or indirectly. The types of Personal Information we may collect include:

Contact Information: Name, organization name, email address, mailing address, and phone number.
Account Information: Usernames, passwords, and other credentials for your account.
Financial Information: Payment details, billing address, and transaction history (if applicable to our Services).
Demographic Information: Age, gender, and other information you voluntarily provide.

b. Sensitive Personal Data or Information (SPDI)

In accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, this includes, but is not limited to:

Passwords
Financial information (bank account or credit card details)
Health information
Biometric information
We will only collect SPDI with your explicit consent and for a specific, lawful purpose.

c. Usage Data

This is non-personal information collected automatically when you use our Services. It includes:

Log Data: IP address, browser type, operating system, pages visited, time spent on pages, and other similar statistics.
Device Information: Type of device, unique device identifiers, and mobile network information.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

We use the information we collect for the following lawful purposes:

To provide, operate, and maintain our Services.
To create and manage your account and profile.
To process transactions and send you related information, including invoices and confirmations.
To communicate with you, including responding to your inquiries and providing customer support.
To send you marketing and promotional materials, updates, and other information you have consented to receive.
To personalize your experience and improve our Services.
To monitor and analyze trends, usage, and activities in connection with our Services.
To detect, prevent, and address technical issues and fraudulent activities.
To comply with legal obligations and enforce our agreements.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

With Your Consent: We may share your information when you have given us explicit consent to do so.
For Service Provision: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, data analysis, or IT services. These third parties are obligated to protect your information and use it only for the purposes for which we disclose it to them.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

4. Your Choices and Rights

You have certain rights regarding your personal data under Indian law:

Right to Access: You have the right to request a copy of the personal data we hold about you.
Right to Correction and Erasure: You have the right to request the correction of inaccurate personal data or the erasure of your data when it is no longer necessary for the purpose for which it was collected.
Right to Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.
Grievance Redressal: You have the right to lodge a complaint with our designated Grievance Officer.

5. Data Security

We are committed to ensuring the security of your information. We have implemented reasonable security practices and procedures, including physical and electronic safeguards, to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly collect Personal Information from children. If we become aware that we have collected Personal Information from a child without parental consent, we will take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

8. Grievance Officer

In accordance with the Information Technology Act, 2000, and the rules thereunder, the name and contact details of the Grievance Officer are provided below to address any discrepancies and grievances you may have with respect to the processing of your Personal Information.

Name: Debasish Pramanik

Email: dpo@privacyshield.ai

Address: P4-502, Pentagon Towers, Magarpatta Cybercity, Hadapsar, Pune 411028, India